Privacy Policy

Last updated: 1 July 2025

1. Introduction

Valecrest Finance Group Pty Ltd (ABN 66 703 619 149) is committed to protecting the privacy of our clients, website visitors and business partners. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

2. The Australian Privacy Principles

The APPs govern the way organisations collect, store, use, disclose and secure personal information. We take our obligations under the APPs seriously and have implemented policies and practices designed to ensure compliance across all of our business activities.

3. The kinds of personal information we collect

Depending on the nature of your engagement with us, we may collect:

• Your name, contact details and business details, including your email address;
• Information you provide when enquiring about our professional business and consulting services or requesting a quote;
• Business and financial information relevant to the services you have asked us to provide;
• Records of communications between you and our team; and
• Technical information such as browser type and pages visited, where collected through our website.

4. How we collect personal information

We generally collect personal information directly from you, for example when you complete a form on this website, send us an email or engage us to provide services. In some circumstances, we may collect information from third parties, such as your professional advisers, where it is unreasonable or impracticable to collect it directly from you.

5. Purposes for which we collect, hold, use and disclose information

We collect, hold, use and disclose personal information for purposes including:

• Providing professional business and consulting services to you;
• Responding to enquiries and preparing quotations;
• Managing our relationship with you, including invoicing and record keeping;
• Complying with our legal and regulatory obligations; and
• Improving our services and the operation of our website.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure, or the use or disclosure is permitted or required by law.

6. Disclosure of personal information

We may disclose personal information to service providers who assist us in operating our business, such as professional advisers, IT and hosting providers, and to other parties where reasonably necessary to provide our services or as required by law. We do not sell personal information to third parties.

7. Quality and security of personal information

We take reasonable steps to ensure that the personal information we collect is accurate, complete and up to date, and that it is protected from misuse, interference, loss and unauthorised access, modification or disclosure. We hold information on secure systems and limit access to personnel who need it to perform their duties.

8. Access and correction

You may request access to the personal information we hold about you, and request correction of any information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period. In some circumstances, we may be permitted or required under the APPs to refuse access or correction, in which case we will provide you with written reasons.

9. Overseas disclosure

Some of our service providers may be located outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information.

10. Direct marketing

We may use your contact details to send you information about our services that we believe may interest you. You may opt out of receiving direct marketing communications at any time by contacting us using the details below, and we will not send you further marketing communications.

11. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage. You can adjust your browser settings to refuse cookies, although some features of the website may not function fully as a result.

12. Anonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services.

13. Notifiable data breaches

If we become aware of an eligible data breach affecting personal information we hold, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

14. Complaints and enquiries

If you have a question about this Privacy Policy, wish to access or correct your information, or believe we have breached the APPs, please contact us:

• Email: ceo@valecrestfinancegroup.online
• Post: Valecrest Finance Group Pty Ltd, Melbourne VIC, Australia

We will acknowledge your complaint and aim to resolve it within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page.

16. Contact details

Valecrest Finance Group Pty Ltd
ABN 66 703 619 149
Melbourne VIC, Australia
Website: valecrestfinancegroup.online
Email: ceo@valecrestfinancegroup.online